Legal
Privacy Policy
Last updated October 19, 2026
Pluto Tech Ltd, trading as TINE ("TINE", "we", "our", or "us"), provides second phone numbers for calls and texts. This Privacy Policy explains what information we collect when you use our website, web app and mobile apps (collectively, the "Service"), how we use and share it, and how you can delete it.
1. Information We Collect
Account Information
When you create an account, we collect your name, email address, and how you sign in (email and password, Google, or Apple). If you sign in with Google or Apple, we receive basic profile information from them, such as your name and email address. Passwords are handled by our sign-in provider (Firebase Authentication) and are never stored by us in readable form. If you give us a mobile number when you sign up, we store it along with a record of your consent to receive service texts.
IP Address & Approximate Location
When you sign in on the website, we record your IP address. When you sign up, we also store the approximate location that IP address maps to (country, region and city). We use this to prevent fraud and abuse. When you open the checkout to buy a number, we also note the country your IP address maps to, so we can test which offers work best in each country. We do not collect your GPS location.
Phone Numbers
When you get a phone number through TINE, we store the number and its link to your account. The service cannot work without this.
Calls
We store a log of your calls (date, time, duration, and the phone numbers involved) so we can show your call history and bill your usage.
Messages
We store the text and picture messages (SMS and MMS) you send and receive, including their content, any images, timestamps and phone numbers, so you can see your conversations on every device.
Voicemails & Call Recordings
When someone leaves you a voicemail, it is recorded and stored so you can play it back. Calls themselves are only recorded where a recording feature is in use: on Developer API accounts, calls are recorded so the recordings can be retrieved through the API. We do not record calls on other accounts.
Contacts
Contacts you create in TINE (names, phone numbers, emails, companies, lead tags and notes) are stored in your account. In the mobile app, if you turn on caller names from contacts (the app asks before it requests contacts permission), the names and phone numbers in your phone's address book are uploaded to TINE so we can show who is calling or texting you. You can turn this off at any time in the app under Account → Privacy, which deletes the uploaded contacts. The website never reads your device contacts.
Push Notification Tokens
The mobile apps give us a push notification token for your device so we can alert you to incoming calls and messages.
Purchases
We keep a history of your purchases, number plans, credit top-ups, credit balance and usage charges, so we can bill you correctly and show your history.
Payment Information
On the website, payments are processed by Stripe and PayPal. In the mobile apps, purchases are processed by Google Play or Apple's App Store. We do not see or store your full card or bank details. We receive only what we need to confirm a payment, such as its status, amount and a reference.
Website Analytics
The website uses Google Analytics, loaded through Google Tag Manager, to understand how people find and use the site. It sets cookies and records things like pages visited, the device and browser used, and actions such as signing up or buying a number. In the EEA, the UK and Switzerland, these cookies are only used if you accept them in the cookie banner. Elsewhere they are on by default, and you can turn them off by choosing "Decline All" in the banner. We also use Vercel Web Analytics, which counts page views without cookies. We never send your phone numbers or message content to analytics.
Advertising Measurement (Meta Pixel)
We advertise TINE on Facebook and Instagram, and the website uses the Meta Pixel to measure those ads. It sets cookies and tells Meta when someone visits our public pages, signs up, starts a checkout or makes a purchase, including the amount paid. Purchases may also be sent to Meta from our servers once the payment is confirmed, so they are still counted if an ad blocker stops the pixel. That server message includes your email address and account ID in hashed (scrambled) form, the Meta cookies, your IP address and your browser type, and it is only sent when the pixel itself was allowed to run. Meta can use this to show our ads to people likely to be interested and to measure how they perform. The pixel follows the same cookie choice as Google Analytics: in the EEA, the UK and Switzerland it only runs if you accept cookies, and elsewhere it is on by default and turns off if you choose "Decline All" or your browser sends a Global Privacy Control signal. It does not run on the pages inside your account, apart from the sign-up and purchase confirmations. We never send your phone numbers, contacts, calls or message content to Meta. The mobile apps do not use the Meta Pixel.
Mobile Apps
The TINE mobile apps contain no third-party analytics or advertising SDKs.
Support
If you contact us, we keep the correspondence so we can help you and refer back to it.
2. How We Use Your Information
- Provide, maintain, and improve the TINE platform and its features
- Connect your calls and deliver the messages you send and receive
- Show caller and sender names from your contacts
- Manage your account, billing, and phone numbers
- Send service-related notifications (e.g., incoming call alerts, billing receipts)
- Screen messages for spam, scams and other abuse, and prevent fraud and unauthorized access
- Comply with legal obligations and respond to lawful requests
- Provide customer support when you contact us
3. How Calls & Messages Are Handled
Not End-to-End Encrypted
Calls and texts travel over the phone network through Twilio, our telephony provider, and the mobile carriers. They are encrypted in transit (TLS) between your device and our servers, and stored encrypted at rest by our infrastructure providers (Google Cloud and Firebase). They are not end-to-end encrypted. TINE's systems process message content to deliver it, store it so you can see your history, and run the automated screening described below. Twilio and the carriers also handle call audio and message content in order to connect calls and deliver messages.
Automated Spam & Scam Screening
To protect the people you text and keep TINE numbers working, our automated screening (SMS Guard) checks messages sent from TINE numbers for spam, scams, phishing and content our Messaging Policy prohibits. It looks at the message content, sending patterns (such as how many new people an account texts and how many reply), the account's history, and reports from mobile carriers when they block a message as spam. Some conversations, mostly new accounts texting people who have not texted them before, are also reviewed after sending together with recent messages in the same conversation, including replies. This screening is done by automated systems, which may include third-party AI services acting as our processors. Messages that break the policy are refused, and repeated or serious violations can pause or suspend an account's messaging.
Staff Access
TINE staff do not read your messages, listen to your voicemails or recordings, or look at your call history, except when it is needed to handle a support request you make, to investigate abuse or fraud, or to meet a legal obligation.
5. What We Do Not Do
To be explicit about the limits on how we use your data:
- We do not sell your data, or use your messages or calls for advertising.
- We do not show ads in TINE, and nothing you do inside your account (calls, texts, contacts) is used for advertising.
- We do not listen to or transcribe your calls.
- We do not collect your GPS location.
- The mobile apps do not upload your device contacts unless you turn on caller names from contacts.
- The mobile apps contain no third-party analytics or advertising SDKs.
6. Data Storage & Security
Storage
Your data is stored on servers run by Google Cloud (Firebase) and our other service providers, mainly in the United States.
Security Measures
Data is encrypted in transit (TLS) and at rest. We use secure authentication and access controls that limit which systems and staff can reach your data. No system is 100% secure, and we cannot guarantee absolute security.
7. Data Retention & Deletion
While Your Account Is Active
We keep your data for as long as your account is open, so your numbers, history and contacts are there when you need them.
Deleting Your Account
You can delete your account at any time: in the mobile app (Settings → Delete account), on the website (Settings → Delete account), or by following the steps on our account deletion page. Deletion takes effect immediately. Your numbers are released, your subscriptions are cancelled, and your messages, picture messages, call history, voicemails, call recordings, contacts and account data are deleted.
What We Keep
Payment records held by Stripe, PayPal, Google Play and Apple are kept by them under their own legal obligations. We keep anything we are required to keep by law. Records of messages refused by our abuse screening, including a short excerpt of the message, are kept for up to 90 days to prevent abuse. Twilio, our telephony provider, keeps its own logs of calls and messages under its own retention rules. Deleted data rolls off our backups within 30 days.
8. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Delete your account and its data yourself, or ask us to do it
- Portability: Request your data in a portable, machine-readable format
- Withdraw consent: Turn off contacts access in your phone's settings, or change your cookie choice
- Opt-out: Unsubscribe from non-essential communications at any time
To exercise any of these rights, contact us at privacy@tinetech.org. We will respond within 30 days.
9. SMS & Text Messaging
TINE is a virtual phone number platform that lets users send and receive SMS and MMS text messages. This section describes our messaging-specific privacy practices.
Messaging Data
We store the messages you send and receive, with their timestamps and phone numbers, so you can see your conversation history in the app and on the web. Messages are encrypted in transit and at rest, but they are not end-to-end encrypted (see section 3).
Automated Abuse Screening
Messages sent from TINE numbers are screened automatically for spam, scams, phishing, and other content our Messaging Policy prohibits, as described in section 3. We use this screening only to prevent abuse and to keep TINE numbers deliverable.
Phone Numbers
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Pluto Tech Ltd does not sell, rent, or share your phone number or the phone numbers of your message recipients with third parties for marketing or advertising purposes. Phone numbers are used only to route messages and provide the TINE service.
Opt-Out Rights
Recipients of messages from TINE numbers can opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END. TINE users can stop receiving service-related messages by contacting support@tinetech.org. Consent to receive messages is not a condition of purchasing any TINE product or service.
Message & Data Rates
Standard message and data rates from your wireless carrier may apply to messages sent and received through the TINE platform. TINE is not responsible for charges imposed by your mobile carrier.
For full details on our messaging practices, including STOP/HELP keyword support, message frequency, sample messages, and user responsibilities, see our Messaging Policy at https://tinetech.org/messaging-policy.
11. Children's Privacy
TINE is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.
12. International Users
TINE is run by Pluto Tech Ltd, a company registered in England and Wales. Our servers and most of our service providers are in the United States, so if you use TINE from elsewhere, your data will be transferred to and processed in the United States. By using TINE, you consent to this transfer.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a notice on our platform. Continued use of TINE after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us at:
Pluto Tech Ltd, trading as TINERegistered office: 39 Ludgate Hill, London EC4M 7JN, United KingdomEmail: privacy@tinetech.orgWebsite: https://tinetech.org