Legal

Terms of Service

Last updated October 15, 2026

Please read these Terms of Service carefully before using the TINE platform. These terms govern your access to and use of our virtual phone number service, including all associated features, tools, and applications.

1. Acceptance of Terms

By creating an account, accessing, or using the TINE platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Pluto Tech Ltd, trading as TINE ("TINE", "we", "our", or "us").

2. Eligibility

You must be at least 18 years of age to use TINE.
You must provide accurate and complete information when creating your account.
You are responsible for maintaining the security of your account credentials.
You may not create multiple accounts for fraudulent or abusive purposes.

3. Description of Service

TINE provides a virtual phone number platform that allows users to:

Purchase and manage virtual phone numbers
Make and receive voice calls over the internet (VoIP)
Send and receive SMS text messages
Manage contacts with lead tagging and organization tools
Create and manage teams with shared numbers and member roles
Access the service through web browsers and mobile applications

The availability of specific features and phone numbers depends on your region and plan.

4. Account Responsibilities

Account Security

You are solely responsible for all activity under your account. Notify us immediately at security@tinetech.org if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your credentials.

Accurate Information

You agree to provide accurate, current, and complete information during registration and to keep your profile information up to date.

One Person, One Account

Each account is for a single individual. You may not share your account credentials or allow others to access your account.

5. Acceptable Use

You agree not to use TINE for any of the following:

Illegal activities of any kind, including fraud, harassment, or stalking
Sending unsolicited bulk messages (spam) or making robocalls
Impersonating another person, business, or government entity
Contacting emergency services (911, 988, 112, etc.) — TINE blocks these numbers; use your device's native dialer for emergencies
Distributing malware, viruses, or harmful content
Interfering with or disrupting the Service or its infrastructure
Circumventing security measures, rate limits, or access controls
Reselling or sublicensing TINE numbers or services without authorization
Any activity that violates applicable local, state, national, or international laws

Violation of these rules may result in immediate account suspension or termination without refund.

6. SMS Terms

TINE users who send SMS or MMS messages through the platform must comply with all applicable messaging laws and regulations, including the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles and Best Practices, and all carrier policies. Specifically, you agree to:

Obtain prior express consent from each message recipient before sending any text message through TINE
Clearly identify yourself (or your business) in messages so recipients know who is contacting them
Honor all opt-out requests immediately — if a recipient replies STOP, CANCEL, UNSUBSCRIBE, QUIT, or END, you must cease all messaging to that recipient
Not send messages containing prohibited content, including but not limited to: SHAFT content (sex, hate, alcohol, firearms, tobacco/cannabis), phishing, fraud, or deceptive content
Not use TINE for unsolicited bulk messaging, spam, auto-dialing, or robocalling
Include opt-out instructions (e.g., "Reply STOP to unsubscribe") in any recurring or marketing messages
Not send messages at unreasonable hours (before 8:00 AM or after 9:00 PM in the recipient's local time zone)
Comply with all message frequency and content requirements applicable to your use case

TINE messaging is provided by Pluto Tech Ltd. Message and data rates may apply. Message frequency varies by usage. Reply STOP to opt out or HELP for help. Consent to receive messages is not a condition of purchase. TINE reserves the right to suspend or terminate accounts that violate messaging compliance requirements. For full details, see our Messaging Policy at https://tinetech.org/messaging-policy.

7. Phone Numbers

Number Purchases

Phone numbers purchased through TINE are licensed for your use — they are not owned by you. We reserve the right to reclaim or reassign numbers in cases of abuse, non-payment, or account termination.

Number Availability

We cannot guarantee the availability of specific phone numbers, area codes, or regions. Available inventory depends on our telephony provider.

Number Cancellation

You may cancel (release) a number at any time from the Numbers page. Cancelled numbers are released immediately and cannot be recovered. Any associated call history and message threads remain in your account. Plan fees are not prorated: if you cancel or release a number before the end of a period you have paid for, no refund or credit is issued for the rest of that period. One-time number fees are also non-refundable. See Refunds in section 9.

Number Porting

We do not currently support porting existing phone numbers into or out of TINE. This may be offered in the future.

8. Teams

Team Ownership

The user who creates a team is the owner. Owners have full control over team settings, member management, number assignments, and activity monitoring.

Member Roles

Teams support three roles: Owner, Admin, and Member. Admins can manage members and numbers. Members have access to shared team numbers. Owners can change roles or remove any member at any time.

Shared Numbers

Numbers assigned to a team may be used by multiple members. Team owners and admins can monitor activity on shared numbers. By joining a team, you consent to this activity monitoring.

9. Billing & Payments

Credits & Pricing

TINE operates on a credit-based system. Credits are used to purchase numbers, make calls, and send messages. Current pricing is displayed on the Pricing page and within the application.

Payment Processing

Payments on the website are processed by Stripe or PayPal. Purchases in the mobile apps are processed by Google Play or Apple's App Store. By making a purchase, you agree to the terms of the provider that processes it in addition to these Terms.

Refunds

TINE does not offer refunds. All payments are final and non-refundable, including number plans of every length (monthly, 3-month, 6-month and annual) and their renewals, credit top-ups, Developer API subscriptions and one-time number fees. We do not refund or credit unused time or unused credit, a number you cancel or release before the end of a paid period, an account we suspend or terminate for any reason (whether or not we give an explanation), or a number that a third-party service will not accept (some services, often banks, refuse all virtual numbers, so test any service that matters to you before relying on it). Cancelling stops future renewals; it does not refund any period you have already paid for. This does not affect any refund right you have under consumer law that cannot be excluded by contract. If you think we charged you in error, contact us at billing@tinetech.org within 14 days and we will investigate and correct any charge made in error.

Price Changes

We reserve the right to change our pricing at any time. Changes will be communicated through the platform, and updated prices will apply to future purchases only.

10. Data Security & Message Screening

By using the Service, you acknowledge and agree to the following:

Encryption

Data is encrypted in transit between your device and TINE and encrypted at rest on our infrastructure. Calls and text messages are not end-to-end encrypted. They travel over the phone network through our telephony provider and the mobile carriers, and TINE's systems process message content to deliver it, store it so you can see your history, and screen it for abuse, as described in our Privacy Policy.

Automated Message Screening

Messages sent from TINE numbers are screened automatically for spam, scams, phishing and other prohibited content, and sending patterns are monitored. Screening is done by automated systems, which may include third-party AI services acting as our processors. We may refuse any message that appears to break these Terms or our Messaging Policy, and may pause or suspend messaging on accounts that repeatedly or seriously violate them, or whose messages mobile carriers block as spam.

Law Enforcement & Data Requests

We may disclose account information, phone number assignments, call and message records, and message content where required by a valid legal request, as described in our Privacy Policy.

11. Privacy

Your use of TINE is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in the Privacy Policy.

12. Intellectual Property

Our Property

The TINE platform, including its design, code, branding, logos, and documentation, is owned by Pluto Tech Ltd (trading as TINE) and protected by intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

Your Content

You retain ownership of the content you create through TINE (contacts, messages, etc.). By using the Service, you grant us a limited license to process and store this content as necessary to provide the Service.

13. Service Availability & Disclaimers

Availability

We strive to provide reliable service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

No Emergency Services

TINE IS NOT A REPLACEMENT FOR TRADITIONAL PHONE SERVICE AND CANNOT BE USED TO CONTACT EMERGENCY SERVICES (911, 988, 112, ETC.). Always keep access to a traditional phone or mobile device for emergencies.

"As Is" Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TINE TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO TINE IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless TINE Technologies and its officers, directors, employees, and agents from any claims, liabilities, damages, or costs (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

16. Termination

By You

You may delete your account at any time in the mobile app or on the website (Settings → Delete account), or as described at https://tinetech.org/delete-account. Deletion is immediate and permanent: your numbers are released and cannot be recovered, your subscriptions are cancelled, and any remaining credit is forfeited. Your data is removed as described in our Privacy Policy.

By Us

We may suspend or terminate your account at any time, with or without notice, for any reason or no reason, at our sole discretion, and we are not obligated to provide an explanation. This includes, but is not limited to, violation of these Terms. Upon termination, your right to use the Service ceases immediately, and no refunds or credits will be issued for unused credits, unused time, number fees or any other amounts paid, except where required by consumer law that cannot be excluded by contract.

17. Governing Law & Disputes

These Terms shall be governed by the laws of the United States. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

18. Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify you through the platform or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms of Service, contact us at:

Email: legal@tinetech.orgWebsite: https://tinetech.org